Legal

Privacy Policy

Effective Date: February 20, 2026

Welcome to PrimeSpy software products and services! The provider of the PrimeSpy service (hereinafter referred to as “we” or “PrimeSpy”) is committed to safeguarding your personal information and complying with applicable data protection laws and regulations, including the European Union’s General Data Protection Regulation (GDPR), California’s Consumer Privacy Act (CCPA), and the Personal Information Protection Law of the People’s Republic of China, among others. This Privacy Policy (hereinafter referred to as “this Policy”) is intended to help you gain a comprehensive understanding of how we collect, use, store, share, and protect personal information in the course of providing PrimeSpy products and services.

This Policy applies to two categories of individuals whose personal information we process:

  • PrimeSpy customer: refers to the individual or business user who directly interacts with us and uses PrimeSpy products and services (hereinafter referred to as “you” or “PrimeSpy customer”), including users who register, log in, pay, and use the service. If the PrimeSpy customer is not an individual, all statements in this Policy regarding the processing of personal information should be understood as the processing of personal information (if any) of any individual acting on behalf of that customer.

  • Network User: refers to the natural person (such as the social media account holder) corresponding to the social media public data obtained by us through the official API of the social media platform or the API of a third-party data company.

This Policy applies to all PrimeSpy customers, including individual and business customers. Before using our products and services, please read this Policy carefully. If you do not agree with this Policy, please do not download, install, use, or access PrimeSpy products and services. By continuing registration, logging in, downloading, installing, using, or accessing PrimeSpy products and services, you signify that you have read, understood, and agree to be bound by this Policy. This Policy is an integral part of our agreement with you regarding the PrimeSpy service.

With respect to the personal information processing activities described in this Policy, we act as the Controller when processing personal information concerning EU residents. For California residents, we, as a business, provide consumers with information about their privacy rights in accordance with the requirements of the California Consumer Privacy Act (CCPA). For Chinese residents, we act as a personal information processor and process personal information.

We handle personal information in accordance with the principles of lawfulness, legitimacy, necessity and good faith, with a clear and reasonable purpose, and directly related to the purpose of processing, and adopt a method that has the least impact on personal rights and interests.

1. Scope of Application

This policy applies to all PrimeSpy products and services that we provide to all PrimeSpy customers through our website or other means. This policy does not apply to services provided by PrimeSpy’s partners or other third parties, which are subject to their respective privacy policies.

2. Personal Information We Collect and How We Use It

Categories of personal information we collect, data subject, source, purpose, legal basis, and if you do not provide it

For PrimeSpy registered users:

Personal Information Category source Purpose of processing Legal basis If you do not provide it
Basic personal information:
* Mobile phone number or email social media account number, Avatar, email address, name

* (Only if you log in through Google) Basic information including name and avatar (userinfo.profile), email address (userinfo.email)		 * When you create or use a PrimeSpy account, you proactively provide

* (Only if you log in through Google) we receive from Google when you log in

* When you contact or submit pre-sale, after-sale and dispute settlement applications, we collect them from you.		 * Account Creation

* (Only if you log in through Google) bind Google Account

* Verify identity and secure accounts and systems

* Handling your inquiries, complaints or suggestions		 Performance of contract Unable to complete the registration, unable to process your inquiries, complaints or suggestions
Personal Social Media Information Provided by you Handle your inquiries, complaints or suggestions and provide customer service agree Unable to provide customer service to you via WeChat
Personal financial information: channel order number, payment amount, payment method, transaction result Third-party payment service providers To complete the payment of PrimeSpy customers and confirm the transaction results. Performance of contract Unable to complete payment
Personal device and log information: IP address, User Agent string (User Agent), browser type, Page accessed, date and time of access, unique identifier, hardware and software characteristics, service log, and Operation Log When you use our products and services, the system will automatically receive and record ● Provide you with advertising collection services
● Maintain and optimize websites and services.
● Analyze user interactions to improve the experience.
● Device and Browser Identification: Your operating system, browser version, and device type are identified based on the User Agent in order to deliver a compatible version of the webpage.
● Used to realize system function, locate and handle faults		 Performance of contract Unable to realize system functions, unable to locate and handle faults

3. Information sharing, entrustment, transfer and public disclosure

(1) Information Sharing

Data Subject Personal Information Category Recipient Type, Name and Contact Purpose
PrimeSpy Customers Equipment type, equipment model, operating system, IP address, and payment information (payment amount, payment time, purchase details, channel order number and other information) Tenpay Payment Technology Co., Ltd.
Registered address: Room 201, Building A, No.1 Qianwan 1st Road, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen City, Guangdong Province,
The office address is located at Tencent Binhai Building, 33 Haitian 2nd Road, Nanshan District, Shenzhen City, Guangdong Province. The customer service numbers are 95017, 0755-86013860
Privacy Policy: https://posts.tenpay.com/posts/18ed0968618e3db204d4931651708953.html		 Complete payment for PrimeSpy customers
PrimeSpy Customers Equipment type, equipment model, operating system, IP address, location information (not GPS positioning), and payment information (payment amount, payment time, purchase details, order number and other information) Alipay Payment Technology Co., Ltd.
Registered address/Common Office Address: 15th floor, 447 Nanquan North Road, China (Shanghai) Pilot Free Trade Zone;
Contact information: 4007585858 (application developer service phone), 95188 (User Service phone)
Privacy Policy: https://opendocs.alipay.com/open/01g6qm		 Complete payment for PrimeSpy customers
PrimeSpy Customers Channel order number, payment amount, payment method, transaction result Stripe, LLC
https://stripe.com/au/privacy		 Complete payment for PrimeSpy customers

We provide one-time payment services for paid plans. To complete a purchase, confirm transaction results, maintain billing records, prevent payment risk, and handle customer support or dispute requests, we and our payment service providers may process necessary transaction information such as payment amount, payment method, purchase details, channel order number, transaction result, payment time, device information, and network information.

PrimeSpy does not use the current payment flow for recurring charges, and paid plans require a new purchase action when you want to extend access. If you purchase or manually renew a paid plan, the payment information required for that transaction will be processed according to this Policy and the privacy rules of the relevant payment service provider.

(2) Entrusted Processing

Third Party Type Third party name and contact information Information type Purpose and method of processing
Cloud Service Provider Company Name: Alibaba Cloud Computing Co., Ltd.
Tel: 0571-85022088
Contact address: Room 1-2-A06, Yungu Park, 1008 Dengcai Street, Sandun Town, Xihu District, Hangzhou City, Zhejiang Province
Privacy Policy: https://help.aliyun.com/document\_detail/2705226.html? spm=a2c4g.11186623.help-menu-67275.d_2_0.78024ed6NcDnVv		 All categories of personal information listed in Section 2 of this Policy For storing data, responding to data calculations and storage requests, ensuring correct and proper operation of systems and processes
  • Except as expressly stated in this Policy, we will not entrust other third parties to process users’ personal information.

(3) Public

  • We do not disclose your personal information.

(4) Cross-border transfer

If you are a U.S. resident, the personal information we collect from you will be securely stored in Singapore. We comply with applicable laws and regulations, such as the CCPA, to ensure that the transfer does not constitute a “sale”.

If you are located within the European Economic Area, the information we collect about you will be transferred to or will be accessible remotely from countries outside the European Economic Area, including Singapore, China and other countries that are also not recognized by the European Commission as providing an appropriate level of protection for personal information, provided that we provide appropriate protection for such personal information as required by applicable law. If required by law, we will obtain your consent to transfer your personal information outside the European Economic Area, including to other recipients as specified in this Policy. You may withdraw your consent at any time. We have entered into the EU Standard Contractual Clauses (“Standard Contract”). To request a copy of the Standard Contract, contact support@primespy.net

If you are located in the Mainland of the People’s Republic of China, the personal information we collect about you in accordance with this policy will be stored in Singapore. Through this Policy, we inform you of the name or personal name of the overseas recipient (which is ourselves), its contact details, the purposes of processing, the methods of processing, the categories of personal information, as well as the ways and procedures by which individuals may exercise their statutory rights vis-à-vis the overseas recipient, and other matters required by law. We will obtain your separate consent, carry out the assessment procedures prescribed by laws and regulations, and meet any other conditions stipulated by laws and regulations.

4. Your Rights

PrimeSpy customers and network users are entitled to the following rights. We will respond in accordance with applicable law. To exercise your rights, contact support@primespy.net

If you are a resident of the European Union (GDPR applies), you have the following rights. We will respond to your request without undue delay and in any case within 1 month (or 2 months if necessary) after verification of your identity, at no cost (unless the request is manifestly unfounded or excessive):

  • Right to know: to obtain information about our processing of your personal information, including the purpose, category and recipient of the collection.

  • Access: View your personal information we hold and obtain a copy of it.

  • Right to correction: correct inaccurate or incomplete personal information.

  • Right to erasure (right to erasure or to be forgotten): Request the deletion of your personal information in the event of completion of the purpose, termination of the service, withdrawal of consent or other statutory circumstances (with exceptions, such as legal obligations).

  • Right to restrict processing: In certain circumstances, such as in a dispute over the accuracy of the information, to restrict the processing of your personal information.

  • Right to object: Oppose processing based on legitimate interests, including direct marketing or profiling.

  • Data portability: Receive your personal information in a structured, commonly used and machine-readable format and transmit it to other controllers.

  • Right to withdraw consent: If the processing is based on your consent, you may withdraw your consent at any time without affecting the legality of the previous processing.

  • Right not to be affected by automated decision making: not to be affected by a decision based solely on automated processing (including profiling) if the decision has legal effects or similarly significant effects. You may request human intervention, express your views, or challenge the decision (currently we do not engage in such automated decision-making; however, if we did, you would be entitled to lodge a complaint).

  • Right to complain: Make a complaint to an EU data protection supervisory authority (such as the data protection authority of your Member State).

If you are a California resident (for CCPA), you have the following rights. We will respond to your request within 45 days after verifying your identity (with the possibility of a 45-day extension if necessary), at no charge (unless the requests are excessive or unreasonable; you may exercise your rights of access and erasure free of charge up to twice per year):

  • Right to Know and Access: Know the categories of your personal information we collect, the sources, the purposes, the third parties we share it with, and the specific personal information we have collected, sold or disclosed in the past 12 months.

  • Right to correction: correct inaccurate personal information.

  • Right to Deletion: Request the deletion of your personal information we have collected (with exceptions, such as the completion of a transaction or legal obligation).

  • Right to opt out of selling/sharing: Opt out of our selling or sharing of your personal information (although we do not sell or share, we provide mechanisms to prevent future changes).

  • Restricting the use of sensitive personal information: Restrict some of our uses of sensitive personal information (such as profiling).

  • Right to be unaffected by automated decisions: Opt out of automated decision-based use (such as profiling) and request access to the logic. We do not currently make decisions based solely on automated processing that produce legal or similarly significant effects.

  • Right to non-discrimination: The above rights are exercised without discrimination (e.g., by refusing services or charging higher fees).

  • Right to complain: Complain to the California Attorney General’s Office.

We do not sell or share personal information as those terms are defined under the CCPA. If this practice changes, we will update this Policy and provide any opt-out mechanism required by applicable law. We will not sell or share the personal information of individuals under the age of 16 without the required consent.

If you are a resident of China (and the Personal Information Protection Law applies to you), you have the following rights. We will respond to your request in a timely manner after verification of identity:

  • Right to know: Obtain information about the processing of personal information, including the purpose, method, type, retention period, and method of exercising rights.

  • Decisions: Decide on the processing of personal information, including consent or rejection.

  • Right of access and reproduction: access and reproduction of your personal information held by us.

  • Right of correction and supplement: correct inaccurate or incomplete personal information.

  • Right to delete: request the deletion of your personal information in the event of completion of the purpose, expiration of the retention period, withdrawal of consent or other statutory circumstances (with exceptions, such as legal obligations).

  • Right to restrict or refuse processing: Restrict or refuse our processing of your personal information.

  • Right to withdraw consent: Withdrawing consent at any time does not affect the legality of the previous treatment.

  • Right to interpret: ask us to explain the rules for processing personal information, including the logic of automated decision making (we do not have automated decision making at present, but if we do, you can ask for an explanation).

  • The right to complain: to the Personal Information Protection Department to complain or file a lawsuit.

5. Information Storage and Security

  • Storage period: only for the period necessary to achieve the purpose, unless otherwise expressly required by law. Delete or anonymize upon expiration.

  • Security measures: we adopt reasonable industry-standard measures, including encryption (HTTPS/TLS encryption for transmission and industry-standard encryption for storage), access control, and log auditing to prevent unauthorized access, loss, or modification.

  • Location: Singapore.

6. Protection of Minors

The PrimeSpy service is primarily intended for adults. Minors should read this Policy with guidance from a parent or guardian and use the service only with their consent. If we discover that we have collected information from a minor without the required consent from a parent or guardian, we will delete it as soon as possible. If a parent or guardian has any questions, please contact us using the contact information provided in this Policy.

7. Policy update

We may revise this policy as our services are updated and iterated. Material changes (such as new purposes or limitations on rights) will be communicated to PrimeSpy customers via website announcements, pop-up windows, or email notifications. By continuing to use, you agree to the update. We will not restrict the rights of PrimeSpy customers without their consent. For online users, any changes will be announced on the official website.

8. Contact Us

If you have any questions, please contact:

For GDPR-related inquiries, contact our EU representative at support@primespy.net

For inquiries under the Personal Information Protection Law, contact our personal information protection representative at support@primespy.net